Parcel(s) dispatched to Ninja Van will be delivered in person by the courier service crew. A person will be required to be present to sign for the parcel.
Orders made before 3pm (Monday to Friday) will be dispatched within 1-3 working days for delivery unless due to unforeseen circumstances.
Orders made on Saturday, Sunday and Public Holidays will be processed on the next working day as our office do not operate on weekends and Public Holidays.
Ninja Van delivers 9am-8pm from Monday to Saturday. There will be no deliveries on Sundays and PH.
International orders may take between 3-10 working days to reach.
A tracking system is provided for customers to check updates on delivery of purchase.
Please also note that international orders may be subjected to tax which we are not liable for. In addition, delivery time may be delayed due to customs inspection.
You may need to pay tax for your parcel as custom inspection on your receiving country are random, which we apologize are not within our control.
1. By visiting Elisa Litz Malaysia HQ
(Elisa Litz Malaysia HQ) (Click here to locate us)
For hassle-free returns, customers can opt to exchange for physical item(s) at our retail outlet within 7 days upon receipt of parcel (with similar terms and conditions for returns by mail).
Item’s condition will be reviewed by our staff before an exchange can be perform. All documentations should be submitted to our retail staff as proof of purchase.
2. By mail to Elisa Litz Malaysia HQ
Please fill in the exchange form supplied in Elisa Litz envelope. Please attach the filled exchange form, invoice along with the item(s) [Product in original condition with Elisa Litz tags], safely and securely to avoid damage during delivery. We will issue an online E-voucher useable on www.ElisaLitz.com.my on item(s) that are in original condition and received within 14 days of dispatch.
Overseas customers are able to opt for product exchange instead of E-vouchers by making a remark.
For more details, see Returns and Exchange